I`m surprised. I see the FortuneJack about 5 years at least and i think that it is good casino with good reputation. I played their few times and didn`t like it but i can`t say something bad about it. I hadn`t any problems with deposit and withdraw, the bets counted correctly and i didn`t contact with the support. But it was small money.
I can`t say anything bad about casino or about the OP but as i see they both sure that they are right. In such situation i think that only the court law will decide who is to blame.