Can AI understand and resolve the gambler's problems? I do not think so. Yes, by using Artificial Intelligence bots they can increase their response time but the AI won't be able to resolve the queries. It can be used to create tickets etc.
The AI chatbot can then forward the customer's queries to real service agents who can resolve people's issues.
I would say that customer care and support should be the main focus of the casino and they can use a mixture of AI and humans to cater to the needs of the gambling casinos.
With the correct set of data and training, it easily can. AI is pretty good with processing questions and providing answers based on that, have you used ChatGPT? If you did, you should know how it works and if it's implemented in a support chat and is trained with all the answers and data available for the casino, it can easily provide answers to questions.
And if there are questions that are not answerable by AI, they should be forwarded to a human operator. Most of the time in customer service, the questions are repetitive and almost are solvable with one solution and AI is pretty good with spinning the same text in different ways.
The chatgpt is a tool that can be given at any time to find answers to many things that we cannot do very quickly, calculations and things like that, in a game like dice where the AI can have that statistics could give us an answer to bet or how you could define what would be the number that will give, if it is lower or higher, we can use the AI in that way, but if a person wants to be given answers on how to play, it is not what will achieve, but quite the opposite, it will tell you that it cannot and that it was not programmed for it.
4.-https://bitcointalk.o