Many newbies do not understand why their wallet can't be verified or what could be the problem after successfully creating account of cryptocurrency but most at times it could improper KYC verification as explains below...
No wallet requires KYC except it is custodian. Do not use exchanges as a wallet for storing your bitcoins, always view them as an exchange and not a wallet you own.
Do not use KYC for exchanges if you can help it, and you should not consider it for a wallet your store your bitcoins at all.
Use electrum, bitcoin core or any other recommended non-custodian, open source wallet.
- Jay -