I'll tell you about my experience with this casino. I was intrigued by the fact that it was new and Ukrainian. I registered on the advice of my sister, who claimed that the payouts there take no more than 10 minutes and that the RTP is good. I registered, passed verification, deposited money, played a bit, made a withdrawal, and received it after 6 hours. The next morning, I deposited another $200, won $800, requested a withdrawal, but they rejected it, saying that if my sister played there, I couldn't play, and I could try to withdraw again only in a month, after passing additional verification. Why not now? Why in a month? And I noticed that yesterday I lost $50, and I received the payout, but today when I won in The Dog House Megaways, they refuse to pay. The conclusion is that as long as you lose, they will pay you something, but as soon as you win, you won't receive the payout, and they will request verification and say it didn't work out, come back in a month.
https://prnt.sc/FnvwdFJ3i04JYou can try to post your case into
scam accusation board, Follow the format that you can find there in posting a scam accusation and don't forget to add additional proof like screenshots, tx links, or even your conversations with the casino. If you are telling the truth about your situation, I believe that you are on right. I haven't read the TOS of this casino but I believe that majority of the casino accept even there are 2 players on the same IP address which I guess why the casino refused your withdrawal. I think that you are flagged with multi accounting because of your and your sister account in that casino but all of this accusation can easily removed by the KYC this is why I don't know why did the casino refuse to pay you.
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KYC was passed only person matches both 1st and 2nd account.
KYC will be cancelled and you will need to pass the kyc again.
The person has a lot of lies, and have been fed to deceive the product.
Consistently the blocking came in for a multi-account.