Hi, though I previously said it is rather redundant if I send Razer another PM because he's been already aware of this case, I have to say one month of dragged case with no clear end is quite unfair for your side. As such, I am sending him another PM to reattend to this thread and/or rescheduling a video call.

I can't promise you anything, his last online activity was a week ago and probably will still not go back online for another days or weeks, but it worth to take the shot. Rollbit has made quite a reputation on the forum, I am inclined to think that they won't throw away those hard earned reputation for one or two cases.