As op had stated submitted his KYC document and still the casino had not confirm it. He will need to wait for for more time for it to be confirmed than thinking that the casino is a scam. That is it the we can tell whether a casino is a scam or not. At least waiting for some time will be okay than thinking that they have taken all your money.
Well yes, that is very easy to say, but it is another thing to be inside with the problem, if OP needs to get the money quickly, he needs his case to be Attended to as Urgently as possible, otherwise something has to be done Urgent to be able to attend to you, I have been in those situations and the worst thing they can tell you is to wait and be patient, that kind of makes the person get Annoyed and get angry at the casino, and sometimes the Support agents are the ones who They are to blame for that,that's why the support in a casino the more humans than AI there are to serve, the better.