In our country, this is the pressumption of Innocence. But I would understand those people who would already avoid this gambling platform simply because of the impression this instance have created wherein it even resulted into a lawsuit than to be solved internally IF the accusation is true.
Which country?
Of course any platform accepting bets and refusing to pay is a scam, that simple. Add to it deleting someones betting history... This is a "reputable" organisation according to many "reputable" members here.