This kind of people should be banned on playing in any casino or gambling platform. This brings more trouble than profit to the gambling industry. Not only they are blaming Casinos for the losses, they even put a lot of effort in defaming the platform where they got their huge losses. We have seen several cases like this in the forum, even filing a scam complaint on the casino platform which at the end is futile because they have no evidence in hand, and the thread is created due to hate and unacceptance of losses.
We must keep balance in our thinking. With any scam accusation from a gambler against a casino, we must wait for a casino response to see how true the accusation is.
It is more easily for a gambler to file accusation against a casino with their screenshots of proof.
It is harder for a casino to show screenshots of proof because as a business they have agreement and responsibility to protect user privacy including personal information. However, they can show some proofs that don't break their Non-disclosure agreement but still enough to confirm a scam accusation from a gambler is invalid (lie).
Obviously it is the sly scammers since they are the ones inflicting damages and losses to the victims. whether the victim has neglegence on their part it is still not right to exploit and scam others just to gain profit.
If they are cheaters and got detected, limited, restricted on a casino, they will try to be victims in their scam accusations with hope that they will be awarded something from a casino.
The problems with these types of casinos is that their terms are ambiguous with clauses that state 'We have the right to suspend any account at any time for any reason'. This makes it justified whenever they shut an account down since it is in their TOS.
Even Rollbit have this in their Sportsbook policy... 3.13. Sportsbook platform reserves the right to suspend a client account without prior notice.
This just happened to me, where they suspend my account when I was winning and still haven't given me a reason why. I didn't lose and blame the casino, I had 10.2k USD in there and they disable my account.
See the thread here with PROOF of everything.
https://bitcointalk.org/index.php?topic=5449402.0Rollbit still silent on this case and a few others. Be cautious with them!
Almost every casino enforces this rule on their platforms. It might be kind of unfair to us bettors since we are the ones giving these casinos money but then again, the opportunity for us to make money are being laid on the table by these guys. Not that I'm trying to justify that shitty ruling that they have regarding account suspension, but we know that people won't really admit that they're doing something wrong unless they get caught red-handed (and sometimes they don't confess to the deed, still). Casinos do this as a way to prevent further damage until sufficient investigation is carried out. And as always, you can always come to public forums such as bitcointalk to let everyone know of this unfair decision that they made towards you, and that other members would, on their own volition, just not play and support that casino you are referring to.
It sucks, but consumers are always at the mercy of the producers no matter the industry is.