I understand correctly that you completed all the requirement asked by criptointercambio and they asked you to wait while they reviewed your case? Do they give any estimation about how long will it be?
Meanwhile, you might want to familiarize yourself with a quite similar case of yours regarding a third party swap and exodus,
EXODUS + N.Exchange = SCAM | STAY AWAYYes.
All requirements were met on May 2.
Today I wrote to support again and was again told that the case is pending.
I am not asking to complete the exchange, but to demand a refund of my money.
This is just a mockery or scam.
What right do they have to seize my money like pirates?