If waiting for a video call for 40 days is normal for you, I might suspect that you have something to do with the Rollbit company. Because even in a situation if the client abused something, this is not normal. They just scheduled me a video call and didn't answer anything after that. They just laughed at me and I don’t even think about this money on my account, because I don’t want to waste time and nerves. Let them choke on this money, for me this is a scam company, and I chose the right nickname for myself
Let's not start throwing unnecessary accusations towards anyone. I kmow know you're frustrated and understandably irritated, but Shasan is one of the reputable members and a good scam busters of the forum. If a platform cheated their users, and proven by evidences, he'll agreed and said so instead of defending them, any of them.
What he tried to say is that your winning is arguably low compared to their daily cash flow and for them to risk their hard-earned reputation just to "earn" from the amount cheated, and thus, it's quite likely they're trying to figure out your case.
Razer was online again some time yesterday, and quite likely see the tag left on their account. I hope you'll hear from them soon.