The screenshot shows that you played live games according to a dishonest scheme, using a second account in another casino. If this is true, you have no chance of getting your money back. I read about such a scheme 3 years ago. Evolution exposes this easily.
It's too bad you lost
they are scammers if they can provide proof then i won't say more but i guarantee i have not violated
Usually though, casinos are not going to provide that proof, on the way they find scammers because they won't want it to be exposed in public because there are risk that criminals and scammers might find a way to exploit their system if they found out how they are doing it.
The only thing that they will show proof is through a 3rd party arbitration.
So it's up to you whether to open up accusations against them.