If they have people can handle to look at the balance left on their hot wallet they will not get this repetitive complaints coming from different people since its really annoying to experience this especially if you really want to withdraw your funds because you need to withdraw immediately. This issue creates trouble especially on their reputation and it seems they still didn't fix that so for sure this can affect their trust score on the community then they could lose more costumer if this issue will not be solved by their management.
I don't think so about this issue, maybe this casino will be abandoned soon because they don't have any facilitator to maintain and to check their hot wallet if how much the remaining balance and if they can sustain the winning withdrawal of their customers. But anyways for their reputation if this kind of issues will happens for sure they will drop their reputation in to negative because if some players will encounter this issue they will leave a negative feedback.
Such a thing has been a problem for years now and it seems there is no intention or any way for bitvest to correct this problem, and while some gamblers are very understanding and they do not care as long as they eventually get paid, there are many gamblers out there which want to receive their money immediately when they ask for a withdrawal, and such a delay is going to make them to reconsider their decision to gamble at this casino ever again.