Thanks for updating everyone here, holydarkness!
Firstly, I'd like to apologise for the delay in updating everyone.
I chased this up internally yesterday and today and can see that it was concluded on our end after the video call.
As we initially stated, we had very good reason to believe the account was being operated by a prolific sportsbook abuser. There was links to previous accounts and general hallmarks of such an abuser.
The video call cemented this position as it was very clear the supplied KYC wasn't from the individual controlling the account.
Thank you for this update. To clarify, the person doing video verification is a different person whose ID and photo is being submitted for their previous KYC purpose?
OP, I'm giving you the best benefit of doubt here by giving you three days to explain or say whatever you have to say regarding that statement by Razer above. If you have no more thing to say to defend your position, I'll be inclined to think Rollbit has made a good decision and this case is closed for me, thus I'm retracting my neutral tag by Sunday.