After the first withdrawal request they asked for verification and I uploaded all my documents the same day. A week has passed, my account is not verified and I can no longer access it

Stay away from them.
https://i.ibb.co/tLvcVwt/image.pngLooks like my account is finally verified, at least I got access to it, hopefully they will also process my withdrawal soon

DMed my login to the casino representative.
I don't know why they block the account before verification, but since I got my money all good now