Now that wallets are starting to get emptied then people who do play on that specific coin should really be stopping on playing on such coin specially if the balance is depleting.
THere's no point on making out some complaints if their support system doesnt really even that giving some response.
What are you basing this on? It's not like we see any massive wave of complaints in this thread. It's literally one guy venting about one hot wallet for one altcoin (Litecoin) and all of a sudden we have a bunch of posters pilling in with the "sky is falling" narrative.
What made you think that more than one hot wallets are empty and that their customer service is non-responsive?