Very sad to deal with this but need to face the reality. A group or one man from Croatia started creating accounts and abusing benefits of our platform with alternative accounts.
User ttea
Is part of the organised accounts from Croatia where they have been using same device. KYC´s are made in public places with some older people on street. He is speaking about one account what I blocked immediately when discovered that he is part of the same gang and using same device. Other accounts are in great + (same device) what is not mentioned here. I am pretty sure that these BT accounts belong to same Croatian person also.
What benefits of the platform being abused exactly? The casino doesn’t have a working loyalty reward. Is this abused related to the airdrop and tournament? I wonder how this guy can patiently complete all the wagering requirements just to cash-out the bonus.
Good call to catch those scammers. The users doesn’t provide any clear evidence aside from words. But he is really serious about his case. He can always demand for 3rd party arbitrage to handle the so that both of your side can show evidence and someone can look at it. According on what’s happening right now, The accusers seems not willing to pursue this accusation.