Hey there,
Had some DMs about not replying to this thread.
Please find our response earlier in the thread
here.
This was a case of clear-cut Sportsbook abuse, identified by our provider Betby. We explained the same to OP via our on-site support.
To reiterate for anyone new here, the
player is in profit.
Thanks,
Razer
Hi Razer,
I have sent over 5 emails to support without any response. Can you please help me understand what I did wrong and what Terms I broke? So far the explanations I have received are vague and don't offer any insight.
None of your staff have answered what the final verdict is on my funds. According to your sports policy, you can withhold funds up to 31 days and this has now passed.
Thank you and look forward to your response.