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Please contact our support by e-mail with all the details about your situation and we will see what can be done about it.
Thanks, I already sent an email regarding my issue. I attached my Guarantee Letter on my email. I also include my unique link to my deposit notes that will prove my ownership.
I have a concern regarding on my recent action, Is it safe attaching my unique link on support email? Also why does the Guarantee Letter keeps changing whenever I download it. I downloaded it twice and it gives me 2 different Guarantee Letter .txt files. Are both letter valid?