Yes, we need to understand that while on this forum there are many novice members who say they were tricked by the casino and what doesn't make sense is that the casino they are complaining about is a big casino with good trust and reputation, moreover they have never provided any clarity or evidence that could stated that it was true that they had been victims of fraud.
There are a lot of things like this in the gambling section, I don't know what they mean, but all of us, as smart forum members, must be able to respond to these complaints, whether they are true or only made by Shil accounts.
And one more thing that trusting complaints that are not clear like that will only be in vain.