I don't mean to accuse the user above my comment as a troll but the blackjack team have not responded to this user here on the forum and if he continues to litter this thread with these continued complaints am sure it could give this great casino some bad image most especially in the sight of potential client's.
But then also, the silence from the team on oos KYC verification may be a result of conclusions on the security team's investigation, but whichever way, ops need to be responded to avoid further calls in this manner.