I am a BFG holder. I have about 10k+ BFG. A few days ago my mobile turned off automatically. I had google 2FA enabled on my Betfury account. After repairing the mobile, I see that everything has been deleted. I have not recorded my google 2fa private anywhere. Right now I can't access my Betfury account. I tried to contact the team many times but failed. I am currently requesting the team to remove google 2FA from my account. So that I can access my account.
How long have you been waiting after contacting them?
I think you should give them so time or a few days to respond on the best course of action, but I think after some investigation and perhaps making you do some KYC verification. Your account is likely going to be unlocked.
Lastly, avoid using Google Authenticator, there are far better Authenticators.