It took time but now the whole thing came more and more clear what was it about.
It was 200% Deposit bonus what him/they have been after.
One man or group from Croatia started generating different accounts. With every new account he asked for Deposit bonus what we gave. Then we started seeing that all accounts do the same thing. Deposit bonus - Relax Blackjack -Withdraw - New account. Wagered bonus out and created a new account. Some accounts are with clear evidence that they used with same device, some not. After triggering KYC it usually took around 1-2 weeks to till documents arrived. Pictures are made on the street. Some in alcohol shop where you see the bottles behind.
Total they got huge amount of funds from us plus this sentimental loss here.
We paid out to many. But now when we saw that same users like ttea have been using same device. We blocked the account right away. And then the drama begins. btw user ttea is now gone and we dont get any contact from him.
Last ones ddaddic - we also paid out everything.
It seems that scammers are getting away with your money. With a solid proof, I think that you can reject a withdrawal as long as you made it on public like posting it in this thread or somehow a scam thread against this casino. Scammers are really creative and silly nowadays, They try will try to abuse your casino as long as you are still paying and haven't questioned anyone. Remember that there are people who can sold their identities in the streets for some cheap alcohols. This is why sometimes even KYC is not enough in detecting people in abusing a casino. Two or more accounts logging-in in a same phone is a solid red flag and a big proof that they are scammers.