I see that this topic is full of praises for this casino, but I also notice that all those who praise it have some affiliation with the casino, which tells me that you are all involved with the casino and unable to see the issues from a user's perspective.
My user experience has been dreadful since I requested a withdrawal. I initially intended to come back frequently because I enjoy playing, and I even think I deposited some money into the BJF partner program (which was an additional confirmation to me that their financial situation is not good, but I wanted to show my loyalty because I found them appealing).
I cannot remember the name of that partner program, nor can I verify it because I STILL haven't completed the KYC process and still cannot access my account.
This is the problem when you use the casino without doing any research on how it works. Most of the user play on this casino because of their previous giveaways and tournaments which gives benefit to most of us here. This is the reason why this casino gather support instead of supporting without proving anything.
All your concerns regarding your account is inaccessible during KYC procedure are same experience with others if you have time to back read all post on this thread. There’s other user do a complain and sentiment about this that make us view this as protocol by this casino. Their casino, their rules.
We are not affiliated to the casino but most of the comments here are based on the previous good experience. In fact, we are doing some criticism if casino showing malpractice but not on your case because the casino is providing a valid reply to address your case.