The fact is that those freebies...
The fact is I deposited coins to your website, gambled with them a bit, and realized I would never be able to withdraw them under the current policies of your website. Instead of trying to understand my situation from a players perspective and doing the right thing of allowing me to quit and withdraw my coins, your support staff said "tough luck" and my only option is to deposit more coins to a website I'm trying to quit using. lol
And when I go public with the information, you restrict my account, force me to go through a "KYC" verification process that obviously nobody wants to go through if they are gambling with crypto. The games on here may be provably fair but the people behind it are obviously not and only want to take your coins.