Yes, in fact there are many ways to manage it, I think they shouldn't be done manually anymore, there are many platforms that lately I've entered where if they ask for identification, it has happened to me that in some exchanges the verification is very fast and it seems to me that they do it the robots, the AI robots that simplify the work at a great speed and that is something I like, when we need to register there is a privilege that is obtained if and only if they give you the right one in the verification and 1 week ago I did one and In a matter of 5 minutes he had already verified my documents and everything, it seemed like something great, casinos should have that verification.
Whether it's done manually or using an AI robot depends on the casino itself whether they have a lot of customers there and are already a big casino because if the casino is still small they want to use AI it's the same they need more budget for AI development.
But if the casino is big and has a lot of customers, it is more likely to use Al to help in service to make it more efficient and fast. This also really helps the team to complete some work, such as confirming verification, like what you did in just 5 minutes.
But if all existing casinos implement this, it might be very pleasant where every time they verify or submit a complaint, they can deal with it immediately.