It's already clear the representative is active and want to look into your case, but you're not telling the truth if you're using a multiple accounts to play in Rollbit. Multiple accounts usage in this casino isn't allowed if your intention are want to abuse the casino.
More and more there are many abusers in Rollbit, what a shame.
From what I'm seeing in the screenshot that the accuser posted. It seems that for me he is being force to say that he has many accounts and indicate those clearly in the chat. We readers won't know the truth unless Rollbit itself show some proofs that he has created other accounts. I'm sure that rollbit can detect their customer IP and devices that is used for log in and sign ups. I don't like how rollbit support assess the situation because the support mentioned about being honest with the multiple account. It's easier to say that they detect the accuser of having a multiple account than making their customer indicate it themselves. It's like a trap for me to be honest.