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I suggest you create thread in this section:
Scam Accusationspost all the evidence you have, because it's very strange that you went through the kyc, they allowed your withdrawal and then asked you again for kyc, I suppose that in that time when you couldn't withdraw you didn't play at the casino, if that's the case why would they ask you to do kyc again when you did kyc you were approved? would they be accusing you of having given fake documents? because I can only imagine that's it because it doesn't make much sense after they ask you to video call, anyway while you create scam accusations it would be good for you to make the video call they are asking
Why am I suggesting this to you? and because you have already provided your documents, so all your identity is already known at the casino, so it makes no sense for you to refuse a video call and they solve the problem, think about it, now when you prefer to leave your money trapped in your casino, then why would you delivered your documents at the casino to make kyc? You yourself said in this post that you are prepared to do kyc, so I see no reason to refuse what they are asking you, anyway I gave you a link to create a scam accusation against them if you think it's necessary
You are not reading correctly. I did kyc because kyc is done by third party and they told several times on discord they got no access to it. Thats why I choose to play there. They even cant do KYC themselves (thats why they point 3rd party to do it) to EU citizens as they are not holders of GDPR license.
I didnt play in CASINO. I made just 1 bet on sportsbook. Document is not fake. Its simple if they think I am fake lets EU commission for customer protection resolve it I would be facing years in prison if document is fake.