Looks like you will be getting a hard time recovering your account because of this site not being active here and maybe even support is not that giving great answers because there are more important issues about not refilling the Hot wallet in which they are never updating .

May I ask you what is the intention of logging in bitvest when you can check this thread of multiple problem happening over the years?

but if you still have funds inside then yes you need to use them and try not to deposit more because lightlord seems not interested in growing this site again (at least not for now)