Hey just a quick update, unfortunately still nothing...after 1 week I am waiting and waiting...for transparancy reasons ecnlosed also at least my new messages to the support live chat...I have also send 2 official emails out, nothing.
Is that what is called "Support"?

Previous live chat with the support as already posted:
https://imgur.com/a/TQlVFZ5Here are my follow up messages:
https://imgur.com/a/W3KxpvnSo please tell me what to do guys?
How long does it normally take?
Thank you very much again for all the support here

You must self identify and list your other accounts (alt accounts) at Rollbit, to continue the Support progress. The Rollbit team told you about that in the Support Chat and in their reply here.
Why you rejected to comply with request from the Support team and perhaps their Compliance Team?
Reject to cooperate does not help your case.