First of all we thank you that you are here to respond to the Op but  To clear yourselves, you need to provide some evidence of the fund paid to the player's account because this is an accusation and such accusation goes with reputation of the company. So do everything to retain your reputation here. Though from the images uploaded by the Op which rebroadcast by PP is not really clear because of the repeated image. So the forum might need your part of the issue between you and the player.