~snip~
What I don't understand is that Rollbit is one of the big trusted casinos that has a good enough reputation that it's impossible for their team to make a mistake and not solve every case that occurs so even though a complainer is a gambler who finds it difficult to comply with the rules the, team will still try to help him because This is a form of customer service.
Yes I also read the thread and it seems like indeed people like this are taking advantage of bonuses but they forget that casinos have a team that is great enough to be able to figure out the action.
If indeed gamblers who complain about this problem don't want to be cooperative in trying to help the team solve cases, then yes it is better for the team to leave this case because there are still other customers who also need services from the team.
Casinos aren't in the profession of tossing currency to the winds, are they? That brings us to the puzzle of multiple account holders and the exploitation of bonuses. Regarding our chums at Rollbit, they're on top of their game. A commendable reputation like theirs doesn't just apparate, it's earned through a sustained commitment to superior service and, critically, conflict resolution. That's their mainstay, it's their modus operandi.
As enjoyable as fence-sitting might be, it strikes me that this predicament is a two-pronged issue. Of course, patrons could exert greater effort in abiding by the rules, but casinos too must strive for clarity in their bonus policies. Let's not mince words here, who has the surplus time to sift through heaps of legal parlance? If these establishments provided guidelines in everyday language, we could perhaps sidestep this snafu.