It seems that they are simply doing their job, and if they need a couple of days to do it well this is not enough to claim that they are scammers. On the other hand, comparing ANY crypto business with Binance is not fair and misleading for the uninitiated: https://coinmarketcap.com/rankings/exchanges/

I hope you get your money back soon because I don't want harm to anyone, but next time you feel upset for anything you should do the same and try to not harm others by exaggerating things. Because you'll almost certainly get your withdrawal processed, but the harm is already done for them.