after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account
Let's first make it clear this way, if a casino is not a scam one and is trusted to deliver upto expectations base on the level of reputation they had and years of experience, a right mind thinking casino cannot just pause and disabled your account for no reason, also look it from this channel maybe you truly violated their rules, why not first go back to their ToS and read their policy again, then am not sure if this casino have their representative on this forum which is why one must look into the deep history of the casino before using them.
Coinzino are fully represented here and here is a link to their profile
https://bitcointalk.org/index.php?action=profile;u=3507977. With respect to a gambler defaulting their terms and conditions, be it known or unknown to the gambler, the casino must reply to the gambler letting them know of their offense and citing the offense as captured in their terms and conditions of services this we can be rest assured
that the casino is being fair on their judgement and if there must be a bargain, it would start from there while the consciousness of gambler is already awaken to their offense. Since they had no evidence against OP they had to return the payment in full
https://bitcointalk.org/index.php?topic=5454469.msg62332902#msg62332902 and it was confirmed by OP
https://bitcointalk.org/index.php?topic=5454469.msg62336041#msg62336041 but what we are still wondering is they have not disclose the transaction hash for us to see if truly what they have told us is the reality.