Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.
Thank you to all who have helped me and given their time to provide input and suggestions towards this case.
I might be wrongly remember, but I think I've read some people indirectly --as in they know people who know people, and the likes-- have a "successful" result of resolution through the license provider. You never heard any of it is probably because the lack of follow-ups by the parties involved for the case, as the disputes are solved and intermediated privately, unlike ADR like CG or AG who open the discussion for public.