While we value the privacy of our users and cannot disclose specific details regarding the detection of suspicious activity, we assure you that any delays experienced during this verification process are only to ensure the utmost security and transparency.
Our team works diligently to complete this process as efficiently as possible, minimising any inconvenience caused.
I think this is everyone question in general but is it possible to have an estimated date or an update log real time which the affected user can check regarding the status of his case. Investigation like this usually took a long time depending on the intensity of the accusation.
I understand the concern of this user since the amount involved is so huge and probably he can’t afford to lose. Even I will definitely worried while waiting if I will deposit that huge amount. I think a timely update on the case for the user on email is enough to create a positive atmosphere to user that involves on case like this.
I trust your platform personally because I play a lot of times in there. I’m only thinking how uncomfortable this user had due to the money involved and the lengthy duration.