What I don't get here is, you've shared your withdrawals page and you were able to withdraw about 500 ETH and even 500k USD around 2 times (or more) if I'm not wrong as we all can see that there's a transaction ID shown there.

Didn't they come and ask you these things the very first moment you tried to withdraw?

I mean, why now? When you have already withdrawn there so many times, then what's the issue?