e didn't know if it could be a scam from the casino or his friend did not meet up to the terms and conditions to receive the bonus. Most time, casinos do have a limit time for a customer to claim there bonus and if they do that late, they bonus must have gone before claiming it.
We need to be aware of the rules that must be taken for us to receive a bonus or else, we might become skeptical of the rules and end up failing to calm at the appropriate time. For me, most bonus should not be in a space of free hours or days before it expires. Enough time suppose to be given.
If they are late claiming their bonus, they shouldn't complain because it's the rules of the casino, and they have to follow it. And the time allotted by the casino should be enough for gamblers to claim their bonuses unless gamblers really don't have the connections to visit the casino and collect their bonuses. That's another story.
But it's best before we take a bonus through a conditional deposit, we must first know the terms so we don't misunderstand. And for that, we can ask the support service about what is needed to get the bonus.