Its always the same, its open the season of "high spam users" or accounts who are newly created and comes in a flock to say X thing.
We see it time to time, but yes SB its the most commited platform to resolve issues, so wait until Steve arrive. In other casinos you dont receive a response for weeks.
Unfortunately there are too many people who end up thinking that they are "owed" and explanation when in fact just checking the rules would have given them clear explanation why they are facing something they are facing already. I personally could help them understand it and show them what went wrong and I am not even a sportsbet staff, if I can then that means they can too and yet they still complain.
This is a combination of people gambling more during summer periods, and also a lot of them not reading the rules. When you have that, it usually ends up being a bit more regarding how people are approaching the subject a bit differently and they all think that it must be something wrong with the book and not wrong with what they have done, which really hurts them on the long run.