Part of the problem that I have been saying for years is the fact that people have grown so accustomed to the security that comes with their bank and brokerage applications. Where if you do something stupid more than likely you could get your money back and if you forget your password you have way of recovering it and they have safeguards against you doing things without clicking I am sure a bunch of times.

So, people think that all financial applications including cryptocurrency ones are more or less operating the same way. And then are shocked when they do not.

For all of everybody running around screaming about everything in the financial world even back in 2008 with all the bank failures and all the other banks that imploded so far this year more or less in most occurrences people got all their money back. Now try to convince those people that they are responsible for their own actions.

I'm also going to go out on a limb here and say that it is older people that this happens too. Whether or not everybody wants to run screaming about this group or that group kids today(and I'm gonna say anybody under 30 ) have seen and heard all the disasters that happen online and because they grew up with the tech they understand a lot of its limitations.
Grandma and grandpa who you finally convinced to use online banking now think everything operates the same way, and when they had a problem with their online checking account they could call an 800 number and spend an hour getting help through the situation. Do you think they're going to understand the concept of custodial or non custodial or open source or closed source? Or the fact that if they forget the password there's absolutely nothing anybody can do about it. Yes it's a generalization, but probably fairly accurate.

-Dave