>> Transferring their fund by importing the 12 words into other wallets like Electrum might be a good step or any wallets that support importing BIP39 seed phrases.
But they use something "nonstandard derivation" for non-BTC coins and I haven't been able to import the seed into other wallets (Exodus, Trust wallet). I had quite a bit of USDT-TRX on it, as a hedge against Bitcoin volatility in my retirement years
