Hey there,
Had some DMs about not replying to this thread.
Please find our response earlier in the thread
here.
This was a case of clear-cut Sportsbook abuse, identified by our provider Betby. We explained the same to OP via our on-site support.
To reiterate for anyone new here, the
player is in profit.
Thanks,
Razer
What is the abuse? He made bets that your site allows? From the screenshots I can see they weren't all winning bets and not all 1.01 odds or whatever bullshit you're saying he abused. If you don't want players collecting bonuses, then you shouldn't allow bonuses to be earned from certain bets. You offered and accepted the bet, deal with it. Him being in profit is irrelevant!!!
It's insane that you penalize a player for making bets that you allow and accept. Why offer the odds if you're not going to honor them. Clear cut excuse for you guys to confiscate funds and not payout.
Exactly, when OP was depositing and losing they did nothing but immediately he won a single bet, they flagged his account for whatever reasons. This is a scam in a broad daylight.