Well, after processing the withdrawal yesterday I wanted to request another one now but my withdrawals are restricted right now and I also cannot gamble because I have been asked to do advanced KYC. I hope I don't have so much troubles with this as other users reported here previously. Will keep you updated.
If you upload the necessary documents you will pass and validate your account, i was asked to upload documents in English language only but i only have french documents and they accepted them after that. It took me no more than 3 days to fully verify my account with advanced KYC process.
The other thing i want to share is the delayed withdrawals lately, my request in my previous experiences didn’t take anything more than 2-8 hours, But my last request now it’s been almost two days without any updates and still on pending status. I contacted live support chat and they asked me to wait. I hope the team do something about this and also come back to Bitcointalk as we didn’t see any representative here weeks ago.