As OP has more or less included, they were told the same via our on-site support. This was not at the expense of the player as they finished in profit on Rollbit.
But you've managed to equalize this by locking his account and claiming all the money he had there, am I right?
Personally, I'm fed up of the way casinos act in these cases. First you lock his account and when he asks why, you answer "we have nothing to say to you" but when he starts a thread here, to complain, you suddenly find the time to explain the situation. Why does this have to be the case each time? Why Can't you simply explain to the player why he's being banned from the site, so that he doesn't have to spend hours asking about it and explaining his actions to the whole community?
Besides, when it comes to bonuses everyone knows that if these aren't airtight someone will always find a way to keep getting them if it benefits them....But from his game style does this lean towards getting the rakeback or the player is playing the long game and in the process the odds add up overtime o make good bank??
Anyway, Rollbit know the problem and they can fix some of these terms to avoid any abuse, otherwise from afar this looks like a lure to get any guys that would see this loophole to be caught napping and cashin on them, just my 2cents.
No support of the flag
I find it interesting that they haven't given an actual terms of service I broke. They know that I was value betting and completely within their guidelines. This could be the straw that broke the camel's back with their rewards system. Really discerning for others that Rollbit can disable an account, claim sportsbook abuse and that player is in profit, so we will take all their funds.
Why don't they change their rewards system and put minimum odds for rollback rewards? How is that the players fault when you don't have any stipulations how players earn rewards? Makes no sense to me....
Zero reasoning so far and this should be a warning to others about Rollbit. I have become a bit frustrated with the process thus far and their support has been unresponsive STILL.
I'm not sure if I put this image up as further evidence with Rollbit (Might have put link of twitter thread in original post) but this was on twitter just after my account was disabled April 15:
https://imgur.com/a/iLl28ek