Your post is incomplete did you hit the wagering requirement, if so you can withdraw but if they ask you to do KYC, you should if there is a KYC requirement in their terms, they have a reason why they asked you for KYC, I have not heard or read about this casino but I cannot categorize this as a legit complaint.
You should undergo KYC first and if they still do not allow you to withdraw your money and they gave you a false accusation, then that's the time to open a complaint.
You should understand what you are signing up on the casino I guess you did not read before you hit sign up.
I am surprised at gamblers like this because they experience problems or difficulties in the casino because of their own mistakes, who do not want to complete the requirements but instead claim that they were tricked or not given good service.
He should have read the TOS first so he could avoid problems like this because in every casino, if it gives certain requirements, it will always be written in the TOS so that gamblers can fulfill them, especially when withdrawing large amounts of gamblers must be prepared if asked for special requirements.
I agree with you and it does seem like he should have done what the casino asked him to do to process withdrawals before filing a complaint.
They will seriously read the ToS once their account is having problems with the site.
I believe, most gamblers are not really reading the ToS, hence, such common problem is being encountered.
That will be an expensive lesson for the OP. He has no battle to fight with if he clearly violated the terms of the site.
Though he got away in his previous withdrawals but this time, he got caught by the site, then I don't think he can still get his money out of this if he is not willing to comply with the terms of the site.
I must profess that I wholly understand your observations. The caveat emptor - "let the buyer beware" – rings particularly true in the case of online gambling. It's absolutely paramount for all players to meticulously scrutinize the Terms of Service (ToS) before indulging in such activities.
This common embarrassment of neglecting the ToS leads to an unfortunate cascade of problems that could otherwise be averted. The onus lies on the individual to safeguard his or her interests. We shouldn't confuse ignorance for deception on the casino's part. It's a hard pill to swallow, but it's crucial to remember that the rules of the game are usually crystal clear for those who dare to look.