I don't think I understand you correctly, though probably it's just a badly narrated story. So, you're not withdrawing yesterday, it was three days ago and were asked to wait for two days up to today for KYC to be completed, or are you withdrawing today and were told that you'll have to undergo KYC which will take two days?
All things considered, I don't see how they scammed you, you're agreed to a term that 10% will be deducted as a cancelation fee. They asked you prior to the cancelation, and you answered,
which were an agreement for them to process the cancelation.
As for the KYC/AML, it is stated on the second paragraph of their aml-kyc policies
Their FAQ page also covered the point stated by their customer service, which also answered your question about 80%; No, they shouldn't be able to, as their ToS specified 10% and not 80%.
For the record, I am merely stating the obvious here, I am not defending them. This is the first time I heard about them, and I am understand your reluctance for waiting for two days, given their ToS state that the longest time should be 24 hours or less. I am inviting their representative here to give their explanation regarding your issue, but don't hold your breath, their last online activity was on the 30th of May, almost two weeks ago.
Meanwhile, can you give us the exact screenshot of your email exchanges with them? Maybe they give an explanation about it there.
All things considered, I don't see how they scammed you, you're agreed to a term that 10% will be deducted as a cancelation fee. They asked you prior to the cancelation, and you answered,
[...]
My reply:
OK BUT WHY YOU FORCE ME TO DO KYC? AND WAIT 2 DAYS?!?!? SO BETTER FOR ME TO RETURN IT BACK TO NOT LOSE VALUE! AS MARKET KEEP BLOODING! AND IT YOUR GOAL TO GET MY 10% FUCK IT!
My reply:
OK BUT WHY YOU FORCE ME TO DO KYC? AND WAIT 2 DAYS?!?!? SO BETTER FOR ME TO RETURN IT BACK TO NOT LOSE VALUE! AS MARKET KEEP BLOODING! AND IT YOUR GOAL TO GET MY 10% FUCK IT!
which were an agreement for them to process the cancelation.
As for the KYC/AML, it is stated on the second paragraph of their aml-kyc policies
Their FAQ page also covered the point stated by their customer service, which also answered your question about 80%; No, they shouldn't be able to, as their ToS specified 10% and not 80%.
For the record, I am merely stating the obvious here, I am not defending them. This is the first time I heard about them, and I am understand your reluctance for waiting for two days, given their ToS state that the longest time should be 24 hours or less. I am inviting their representative here to give their explanation regarding your issue, but don't hold your breath, their last online activity was on the 30th of May, almost two weeks ago.
Meanwhile, can you give us the exact screenshot of your email exchanges with them? Maybe they give an explanation about it there.