well if you're supposed to get say 30 Mbps down and you're not even getting 15 most of the time then I'd say that's a bigger problem than if you are supposed to get 100 and only get 50. But that's just an opinion...if someone has 50Mbps then life should be ok. at least they can do basic things. They won't be downloading games all day long but I think alot of ISPs have limits on abusive subscribers that download like crazy anyway.