Nice to see a (new?) representative active again from Duelbits! I hink it can always help to have a representative as it can be a quicker way to contact someone if you have issues. The my rewards seems interesting, but I suppose this will only be for the higher vip levels?
I guess it that anyone may be able to get exclusive rewards, probably based on player activity. Also, maybe if you have a higher VIP level, you're get more decent offers.
The user is not a new representative as the account was created a more than a year ago, but only started being active at posting this year.