Thank you for raising an important question about the security of our card system. In the event that a user loses their Vultor card, we have implemented strict security measures to protect their account and prevent unauthorised access.

While users have the ability to freeze or unfreeze their card at any time for convenience purposes, we prioritise the security of their funds and personal information. In the case of a lost or stolen card, additional verification steps are required to ensure that only the rightful owner can unfreeze the card and regain control.

Our verification process includes robust identity verification measures, such as multi-factor authentication, user-specific security questions, or biometric authentication, depending on the user's chosen security settings. These measures are designed to prevent unauthorised individuals from accessing and misusing a lost or stolen card.

We take user security and privacy seriously and continually enhance our protocols to safeguard user accounts. Rest assured that our team is dedicated to maintaining the highest standards of security to protect our users' funds and personal information.

If you have any further questions or concerns regarding the security procedures in place, please don't hesitate to reach out. Your feedback is valuable to us as we strive to provide a secure and reliable payment experience for our users.