is part of what we agreed when we sign up to play in casinos but lately I've been reading a lot of complaints
about casinos on how they accept their players' KYC, is it possible that they can decline a person's credentials even though he swore that he submit all the right documents and even undergo a video call to establish his identity?
They can reject your kyc if something is missing, or they find your documents being suspicious or not being clear. Even after submitting all your documents and you proof to have submitted all the right documents, they can still reject your kyc if they are not confident about the documents you submitted, you might have submitted the right documents, but since the casinos are not close to you, so they might be thinking you submitted false documents even if the documents submitted are right.
Take note, Casinos will ask or demand a KYC if there's a big winning involved, is this one of their ways to scam their players?
Some casinos do ask for kyc immediately you register on their site, you won’t even be allowed to deposit if you don’t complete your kyc, and some casinos will request to complete their kyc if the amount they are trying to withdraw gets to some certain price. I can’t say it’s one of their way in scamming people if it’s stated in their terms and conditions and you accept it, the only time I can call it one of their way of scamming people after winning is that if their customer provides all the necessary documents for kyc and they ended up rejecting the kyc.