they asked some more documents and i think it would be last thing, so maybe it will be resolved soon, i hope.
That's the good news - good for you, of course. I hope you get what you want and your case is resolved as it should be. Also keep this community updated on what happens next - but now that sounds good. Do not give up.
I don't want to bust OP's hope I'm also hoping that it will go in his favor if he really deserves it, asking for more documents is two things, they are not convinced on the first set of submissions so they are asking for more documents, second they are convinced but they ask for additional documents to fully establish OP's identity and pass without any doubts, and the KYC is successful, so it's still 50/50.
But I was just so shocked that it involved a lot of money - I mean $500,000 is a lot of money.
I will be shocked if it's not Duelbits and Stake or other top casinos in the industry, because Duelbits is capable of giving that amount.